Refund policy

REFUND POLICY

At Element Restore, we want you to feel confident with your order.

We offer a 30-day confidence guarantee. If you are not satisfied with your purchase, contact us within 30 days of delivery so we can review your order and help make it right.

To request a return or refund, please contact us with your order number and the email used at checkout.

Refunds may be approved if:

  • The item arrives damaged

  • The wrong item is delivered

  • The order is lost in transit

  • You contact us within 30 days of delivery

For hygiene and safety reasons, opened or heavily used personal-care products may not be eligible for return unless they arrived damaged or defective.

If your return or refund is approved, refunds will be sent back to the original payment method. Please allow several business days for your bank or card provider to process the refund.

Customers are responsible for entering the correct shipping address at checkout. If an order is shipped to an incorrect address provided by the customer, we may not be able to issue a refund.

To start a return or refund request, contact us at: [YOUR EMAIL HERE]

SHIPPING POLICY

Element Restore currently ships to customers in the United States.

Orders typically ship in 8–15 business days. Processing times may vary during high demand, holidays, supplier delays, or carrier delays.

Once your order is on the way, tracking information will be provided by email when available.

Please make sure your shipping address is correct before placing your order. Element Restore is not responsible for orders shipped to incorrect addresses entered at checkout.

Shipping times are estimates and are not guaranteed. Delays may happen due to carrier issues, weather, holidays, customs, or high order volume.

If your tracking has not updated or your order has not arrived after the estimated shipping window, contact us at: [YOUR EMAIL HERE]

PRIVACY POLICY

Element Restore respects your privacy.

When you visit our store, place an order, sign up for emails, or contact us, we may collect information such as your name, email address, shipping address, billing address, phone number, order details, and payment information.

We use this information to:

  • Process and fulfill orders

  • Send order confirmations and tracking updates

  • Provide customer support

  • Improve our store and customer experience

  • Send marketing emails if you choose to subscribe

Payment information is processed securely through Shopify and its payment providers. Element Restore does not store your full payment card details.

We do not sell your personal information.

We may share necessary information with trusted service providers such as Shopify, payment processors, shipping providers, and email platforms so they can help us operate the store and fulfill orders.

By using our website, you agree to the collection and use of information as described in this policy.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

For privacy questions, contact us at: [YOUR EMAIL HERE]

TERMS OF SERVICE

By using the Element Restore website and placing an order, you agree to the terms listed below.

Element Restore sells personal-care and self-care products. Product descriptions, images, and information are provided for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary from person to person.

Customers are responsible for reading product details, ingredients, usage instructions, shipping information, and return policy before purchasing.

By placing an order, you agree that:

  • You are providing accurate contact and shipping information

  • You understand estimated shipping times

  • You understand that results may vary

  • You agree to our refund and shipping policies

Prices and product availability may change at any time without notice.

Element Restore reserves the right to cancel or refuse any order if fraud, incorrect pricing, stock issues, or payment problems are suspected.

All content on this website, including product names, branding, images, text, and design, belongs to Element Restore or its content providers and may not be copied or reused without permission.

For questions, contact us at: elementrestores@gmail.com